Privacy Policy

Effective Date: September 2026

Thacker Dairy ("Company", "we", "our", or "us") operates the website thackerdairy.com. This Privacy Policy informs you of our practices regarding the collection, use, and disclosure of personal data when you use our website, communicate with us, or purchase our products, and outlines the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various operational and service improvement purposes:

• Personal Identification Data: Name, phone number, email address, postal address, and delivery coordinates provided when placing inquiries, orders, or submitting job applications.
• Commercial & Transactional Information: Purchase history, dealership requests, billing details, and records of communication regarding customer service inquiries or feedback.
• Technical & Usage Data: Internet Protocol (IP) address, browser type, browser version, access times, pages viewed, and device identifiers collected via server logs and essential cookies.

2. Purpose and Use of Data

Thacker Dairy uses the collected data for the following legitimate business purposes:

• To process, fulfill, and schedule deliveries of milk and dairy products.
• To manage distributor, retail partner, and institutional vendor inquiries.
• To respond to customer support tickets, quality feedback, and administrative inquiries.
• To evaluate job applicants and manage career applications submitted through our platform.
• To maintain website security, prevent fraudulent transactions, and comply with statutory obligations under Indian law.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal data to third parties. We may disclose your information strictly under the following conditions:

• Service Providers: To authorized third-party logistics partners, payment processors, and IT vendors who assist in operating our distribution network under confidentiality obligations.
• Legal Requirements: Where required to do so by applicable law, court order, or governmental authority.
• Business Protection: When disclosure is necessary to investigate potential violations, protect the rights and safety of the Company, our customers, or the public.

4. Data Retention and Security

We retain personal information only for as long as is necessary to fulfill the operational purposes outlined in this policy or comply with regulatory accounting and legal obligations.

We implement commercially acceptable physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet or method of storage is completely secure.

5. Cookies and Web Tracking

Our website utilizes basic session cookies and analytical scripts to facilitate navigation and understand general usage patterns. You can instruct your browser to refuse all cookies or notify you when a cookie is being sent. Disabling cookies may affect the proper functionality of certain web forms.

6. Your Rights

Subject to applicable regulatory provisions, you have the right to request access to, update, or delete the personal information we hold about you. Requests can be submitted directly to our administrative desk using the contact details provided below.

7. Third-Party External Links

Our website may contain links to external sites (such as location mapping services or partner channels). We are not responsible for the privacy practices or content of external third-party sites and encourage users to review their individual privacy statements.

8. Updates to This Policy

We reserve the right to revise this Privacy Policy periodically. Any updates will be posted directly to this page with an updated effective date. Your continued use of the website following changes constitutes acceptance of the revised policy.

9. Contact and Grievance Officer